Cancellation Policy
Consumers have a fourteen-day right of withdrawal.
Cancellation Policy
Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have or has taken possession of the last partial shipment or the last item.
To exercise your right of withdrawal, you must inform us (IGO3D GmbH, Vahrenwalderstr. 315a, 30179 Hanover, Germany, info@igo3d.com, telephone: 0511/888987-0) by means of a clear statement, for example a letter sent by post or an email, of your decision to withdraw from this contract. You may use the attached model withdrawal form for this purpose, although this is not mandatory. You can also exercise your right of withdrawal online at https://www.igo3d.com/online-widerrufsformular. If you use this online function, we will immediately send you an acknowledgement of receipt on a durable medium, for example by email, with information on the content of the withdrawal declaration as well as the date and time of its receipt.
To meet the withdrawal deadline, it is sufficient for you to send the notification of exercising your right of withdrawal before the withdrawal period expires.
Consequences of Withdrawal
If you withdraw from this contract, we shall reimburse you for all payments that we have received from you, including delivery costs, with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us, without undue delay and at the latest within fourteen days from the day on which we receive notification of your withdrawal from this contract. For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this reimbursement. We may refuse reimbursement until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us or to IGO3D GmbH (Wohlenbergstr. 5, 30179 Hanover, Germany) without undue delay and in any event no later than fourteen days from the day on which you inform us of the withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You shall bear the direct costs of returning the goods. For goods which, due to their nature, cannot normally be returned by post, these costs amount to EUR 300. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.
The right of withdrawal does not apply to the following contracts:
- Contracts for the delivery of goods if, after delivery, they have been inseparably mixed with other goods due to their nature.
Model Withdrawal Form: click here